Traditionally, if there is an emergency, individuals on site will call admin staff to report the issue. However, by doing so, they are distracted from the issue at hand. Or, alternatively, they may not call in order to keep the focus where it needs to be. Yet, admin staff can bring a lot of help to such situations. With Loquantur, our clients find the barge-in function to be very useful in such circumstance.
An admin staff member, with the proper password, puts all calls on that given extension on hold and is immediately in two way communication with the individuals on site. Admins can listen in or provide real-time assistance to resolve the situation.
And most importantly, it does not matter if you are in the same building, across town, or across the country. Any extension on your Loquantur system, is immediately accessible to your admin staff.
